Concrete deliverablePilot test report
01Response time
02Answer quality
03Containment
A support assistant that answers from your approved documents and connected systems, with clear fallback rules and human handoff. Start with one channel and expand after testing.
Choose the support bottleneck that feels familiar.
Answer routine questions from approved sources, with fallback and escalation when needed.
Automate high-frequency FAQs and routine requests while reserving people for exceptions.
Use one shared assistant logic and route conversations to the right team when needed.
Serve supported languages from the same controlled knowledge base and conversation rules.
Classify intent and urgency, then route or escalate with the conversation context attached.
Tag and analyse conversations to expose demand patterns, knowledge gaps and escalation reasons.
Turn a recurring customer question into a controlled answer, the right follow-up and a visible human handoff when needed.
Give a clear answer grounded in the information your team has approved for customer use.
Offer the appropriate next step such as booking, document collection, status check or contact with the right team.
When the assistant should not decide, pass the conversation to a person with the useful context already attached.
Group repeated questions and unresolved intents so the team can improve knowledge, workflows and service content.
Illustrative only, not a client case study. Final scope and outputs are agreed in the proposal.
Select the support modules required for the chosen queue, knowledge sources and escalation model; optional channels stay out of scope until needed.
Multilingual Chatbot Development (EN / HY / AR / RU / ES): An assistant using approved sources, with language-specific test questions and fallback rules.
Give routine questions a reliable path without removing human judgement.
Choose the approach based on question volume, knowledge quality, channel coverage and the level of human escalation required.
| What matters | Ready-made support assistant | Configured support workflow |
|---|---|---|
| Best fit | Standard questions and supported integrations | Specific knowledge, routing or review requirements |
| Knowledge | Built-in source options and settings | Agreed source ownership and update workflow |
| Handoff | Capabilities depend on the product | Tested escalation paths for your support team |
| Acceptance | Your team configures and checks the tool | Agreed question set, answer checks and launch criteria |
Capabilities, responsibilities and ongoing support are confirmed in the agreed scope.
See a sample first pilotEvery deliverable supports one support outcome: better answer coverage, cleaner escalation or faster agent handling.
Your support inbox grows faster than your team can hire
Customers wait hours for answers that should take seconds
Answers are inconsistent across agents and across languages
Grouped so you can see the scope without reading a catalogue.
English, Armenian, Arabic, Russian and Spanish can be included. We agree the launch languages, approved terminology and language-specific tests before release.
The assistant acknowledges the limit and follows the agreed fallback: ask for clarification, create a ticket or hand over with context. Customer details are collected only when needed for that route.
We can scope website chat and supported messaging or email integrations. Each channel depends on account access, platform capabilities and testing; not every channel is included by default.
We name a knowledge owner and agree how source changes, corrections and failed answers are reviewed. Ongoing support responsibilities are defined in the scope.
Send us the workflow, problem or idea you want to discuss. We’ll reply within one business day.
hello@hay-ai.comEnglish · Հայերեն · العربية · Русский · Español